Heron's Landing is all about customer service!
Heron's Landing is a 100% Native-owned gas and smoke shop that operates solely on the Sovereign Territory of the Seneca Nation of Indians in Irving, New York.
Heron's Landing Gas Station opened in early 2002, followed by Heron's Landing Smoke Shop later that same year. In 2008 we opened Heron's Landing Wholesale (HLW), where we are able to sell cigarettes, tobacco, seasonal items, and more to other Seneca Nation businesses.
At this time we only sell Native-made and Territory-made cigarettes.
Because of the challenging issues brought about by NYS, we decided to start manufacturing our own brand of cigarettes. In 2010 we opened Heron's Landing Manufacturing (HLM), a federally licensed manufacturing company and started manufacturing "RT20" brand cigarettes. RT20's have a smooth tobacco flavor and are sold only in Kings, 100's, full flavor, and menthol. And to keep pricing at the lowest allowable by Seneca law, they only come in soft pack. (In 2013 we plan to expand the RT20 brand to include Gold and Silver styles.)
In 2012, we also added a second Heron's brand, "Pride" cigarettes.
Heron's Landing was the first on the reservation to start a customer loyalty "Gold Card" program, now known as the "Customer Royalty Club" where you earn points that turn into cash for future purchases.
Heron's Landing also offers a "call ahead" service, so we will have your order ready for you with virtually no waiting. Soon, you will be able to pre-order your cigarettes right on our website, then pick-up and pay for them in the shop.
Heron's Landing has evolved throughout the years. We bring our customers the best, low-cost products with friendly, courteous customer service. So stop in the shop for a complementary cup of coffee and take in a little of that Heron's hospitality!